Absolutely! 🥰 We want you to buy with confidence.
You can cancel for a full refund after 7 days if the seller has not shipped your book or arranged pick up. 🌟

If it has been 7 days or less since purchase message the seller and ask them to cancel the order. 💌

After 7 days if the seller has not shipped your book or pick up has not been complete you can cancel directly from your profile by going to My Shopping. Click cancel next the chosen listing and you will receive a full refund. 🌟

You can contact the seller after purchasing a book through our messaging system. 💌

Ourlit is free to use! You can list as many books as you want for free and you only get charged once a book is sold. 📚

A 20% service fee is charged on the total book price (no fee will be charged for shipping cost). We use service fee funds to create a better experience for you! We improve marketing to attract buyers to your shop, enhance customer support, build more requested features, and keep our servers up and running. 🥰

Let us know any feature requests or feedback.

Our payments are handled by the world-class third-party payment provider, Stripe. ✅

After selling a book earnings are securely sent to your Stripe account. A payout is triggered from your Stripe account to your linked bank after you mark as shipped or picked up. 🌟

It takes no more than 14 business days after marking as shipped or picked up to receive your earnings. 💰

Exact payout times vary based on your existing feedback ratings, sales volume, price of the book, and shipping destination. 🕰

Verification is one time only and just takes a minute. 🌟

1. Go to your Stripe dashboard.
2. Click ‘add information’ in the top banner.
3. Click ‘update’ & follow Stripe’s instructions to add an identity document.

It will take 2 - 3 days to verify your account. During this time you can continue to sell books and any earnings will be held securely in your Stripe account. After your verification is approved you can mark as shipped or picked up and your earnings will be sent to your bank account. 💰

Checkout our video tutorial on verification if you get stuck!

To comply with KYC (Know Your Customer) regulations, our payment partner, Stripe, routinely flags accounts as requiring additional verification. If your account is under review, payments to your bank will pause until your identity is confirmed. During this time, you can keep selling books, and earnings will accumulate in your Stripe account.

Ourlit is free to use! You can list as many books as you want for free and you only get charged once a book is sold. 📚

A 20% service fee is charged on the total book price (no fee will be charged for shipping cost). We use service fee funds to create a better experience for you! We improve marketing to attract buyers to your shop, enhance customer support, build more requested features, and keep our servers up and running. 🥰

Let us know any feature requests or feedback.

Our payments are handled by the world-class third-party payment provider, Stripe. ✅

After selling a book earnings are securely sent to your Stripe account. A payout is triggered from your Stripe account to your linked bank after you mark as shipped or picked up. 🌟

You set your shipping price when you list your book. We recommend a 10.90 shipping price based on Australia Post’s flat rate postage cost for an average size book. You can always edit how much you charge. 💌

If you use your own packaging it may be cheaper. If it costs more to ship than you expected when listing your book, you will need to pay the difference. 📬

No worries! If someone buys a book that you are no longer able to sell, you can cancel the order. Just navigate to your bookshop and click cancel. 🌟

Go to your bookshop under current listings. Under the picture of each listing you will find a button that says edit. 🌟

Go to your bookshop under current listings. Under the picture of each listing you will find a button that says edit. Click edit. Under the listing preview you will find a button that says delete. 💫

You can list book series together, for example ‘The Hunger Games Trilogy.’ 📚

Other than series, we only allow individual book listings. 📘

Categories are meant to help buyers browse books. Choose whatever category you feel best fits the book you are listing, and feel free to contact us if you need help! 🥰

We suggest a price for you based on the condition of the book. You can always edit your price. We have a price minimum of $5 on books to protect sellers from a race to the bottom and maintain a quality standard. ✅

Communicate with the buyer and confirm their address. If there was an issue in the address, resend them their book. 💌

Absolutely! 🥰 We want you to buy with confidence.
You can cancel for a full refund after 7 days if the seller has not shipped your book or arranged pick up. 🌟

If it has been 7 days or less since purchase message the seller and ask them to cancel the order. 💌

After 7 days if the seller has not shipped your book or pick up has not been complete you can cancel directly from your profile by going to My Shopping. Click cancel next the chosen listing and you will receive a full refund. 🌟

You can contact the seller after purchasing a book through our messaging system. 💌

Waiting is hard. YOU WANT YOUR BOOK NOW! We get it. 📚

Check out the tracking information in your messages with the seller. The seller shared the tracking number and courier. 💌

We want you to be satisfied with your purchases. 🥰

You may return a book if the book arrived and was not as described. For example, if the seller sends you the wrong book. 📚

To request a return send us an email including photos of your book. Our support team will review and get back to you as soon as possible. 💌

When buying books on Ourlit, you can use your credit card or Google Pay. 📚

We’re so sorry you had a negative experience. Thank you for sharing your experience to help keep the community kind and protect other book lovers. ❤️

Report a member by contacting us. Explain the situation and we will take necessary action. ✅

We're sorry to see you go! If there's anything we can do to keep you around, we'd be happy to help! 🥰📚 Contact us and we will help you delete your account.

Click here to send a message to our team related to a community support query 💌

Click here to provide any feedback and request any features. 🌟

Members get badges to celebrate their accomplishments. 🥰

Ourlit Badges:
Founding Member - Awarded to all members who list a book to Ourlit during the first week post launch on March 1 2024! 🚀

Thank you so much for helping create a better experience for the Ourlit community. 🥰

We review all feedback and use it to inform our website design decisions. Your honesty helps make Ourlit better for your fellow book lovers. 🌻 Give feedback.